Shipping and Returns
General Shipping Information
JewellePro Distributors processes orders Monday through Friday, excluding major Canadian holidays. All orders will be processed and shipped within 1-3 business days, depending on product availability. Any orders placed on Saturdays, Sundays, or holidays will be processed the next available business day. During peak times such as Black Friday, Cyber Monday, and Boxing Day processing times will be delayed, and orders will ship out within a week.
We currently only ship to valid Canadian addresses. We currently ship all orders via Canada Post Expedited Shipping (transit time is anywhere between 1-4 business days depending on your address). Your rate will be automatically calculated during checkout.
PLEASE NOTE: during the Covid-19 pandemic, Canada Post has suspended delivery guarantees. This means that your order may take longer than expected to arrive.
We currently do not ship outside of Canada.
Track Your Order
You will automatically receive an email with your tracking number when your package has shipped. Please track your package on the Canada Post website.
Lost, Stolen, and Refused Packages
JewellePro Distributors is not responsible for any lost, stolen, or refused packages. Once a package has been shipped, Canada Post will have the most updated shipping information. You should make yourself available if possible to accept any orders. If a package is refused for any reason (including incorrect shipping address, customer not available to accept order, etc) and it is returned to JewellePro Distributors, if the package is unopened, and the items are received in the same condition as they were shipped, you may be eligible to receive a refund for the product cost only. Any associated shipping costs and return fees will be deducted from the refund. If you would like the package shipped back to you, you will be responsible for the full reshipping cost.
For any packages that have been lost by Canada Post (no delivery attempt has been made), you have up to 60 days from the order date to claim your order as lost in order to receive any compensation for your order. Please send an email to email@example.com to make a claim on any lost orders; include your contact name, order number, and any details regarding your lost order in the email. Once your claim has been received, JewellePro will open a claim with Canada Post. Once they have confirmed that the order is lost, you may be eligible to receive a full refund for your order. Please allow up to 10 business days for your refund to be processed.
In the case that any items in your order have gone out of stock by the time your order is submitted, we will ship all available items and refund any items that were not shipped. You will receive an email if this happens, detailing any items that were refunded.
Cancelling an Order
Once your order has been placed, unfortunately it is not able to be cancelled if it has already been shipped.
If you receive product that has been damaged during transit, please contact firstname.lastname@example.org within 3 days of receipt of your order.
Return & Refund Policy
We stand by the quality of the products and brands that we sell. If you are not satisfied with your purchase, we’re here to help!
You have 30 calendar days to return an item from the date you receive it. To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. Your item must be in the original packaging. Your item must have the receipt or proof of purchase from JewellePro Distributors.
Once we receive your item, we will inspect it and notify you that we have received your returned item. Within 3 business days we will notify you on the status of you refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuers policies.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs and return shipping costs are non-refundable. If you receive a refund, the cost of original shipping costs and any associated return shipping costs will be deducted from your refund.